Africa 2019-21 Brochure

162 Somak Holidays 020 8423 3000 Your contract is with Somak Travel Limited, of which Somak Holidays is a registered trading division. 1. Your holiday contract: When you make a booking you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon the issue of our Confirmation Invoice. These conditions in conjunction with the information set out in our brochure form the entire agreement between Somak Holidays and yourself. Any advice/information given to you by your travel agent which is inconsistent with our brochure and these conditions will not form part of your contract with ourselves. 2. Your financial protection: We are a member of ABTA (No V5319) and hold ATOL No 2550 issued by the Civil Aviation Authority. £2.50 per person is added to the cost of this air holiday package and is paid to the Civil Aviation Authority to provide ATOL Protection to you. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate, or a suitable alternative. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative, at no extra cost to you. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme, or your credit card issuer where applicable. If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re- assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. All money accepted from you by a travel agent acting as our agent is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent's obligation to pay it to us for so long as we do not fail. If we do fail, any money held at that time by the agent, or subsequently accepted from you by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. 3. Your holiday price: When you or your travel agent request a booking with Somak, if we are able to accept the booking, you must immediately pay a deposit of £300 per person together with any applicable insurance premium. Occasionally you may be required to pay a sum greater than £300, this is so that we can secure hotels or products on your behalf that must be paid for by Somak at the time we book them for you. The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. If your booking is made within 8 weeks of departure, full payment including any insurance premiums is required at the time of booking. If the deposit is not paid on time, we reserve the right to cancel your travel arrangements. If the balance is not paid on time we shall retain your deposit and reserve the right to cancel your travel arrangements and levy the cancellation charges set out in clause 5 below. All monies you pay to the travel agent are held by them on our behalf at all times. All prices in our brochures or on our website are in £ sterling, per person (based on 2 people sharing). Booking forms can be downloaded from www.somak.com/InsBookConditions/SomakBooking Form1_files/form.htm We reserve the right to change our prices at any time before you book, including any special offers which we may have from time-to-time, and which may or may not be the same as set out in our publicity material. 4. If you change your booking: If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes MUST be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £25 per person per change, together with any further charges and/or supplements and/or costs we incur in making this alteration. You should be aware that these costs will increase the closer to the departure date that changes are made and may include the cost of replacement air tickets, you should therefore contact us as soon as possible. We may not be able to make alterations to your holiday arrangements within 21 days of departure without you incurring cancellation charges. 5. If you cancel your holiday: You, or any member of your party, may cancel your travel arrangements at any time. WRITTEN notification from the person who made the booking or your travel agent must be received at our offices. The following scale of cancellation will be payable depending on when the notification of cancellation is received: 56 days or more Deposit only 55 – 43 days 30% of total holiday price 42 – 29 days 50% of total holiday price 28 – 15 days 75% of total holiday price Less than 14 days 100% of total holiday price If some, but not all, party members cancel, additional charges may be payable by the remaining members (e.g. under occupancy charges). Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. 6. If we change or cancel your holiday: It is unlikely that we will have to make any changes to your travel arrangements. However, we do plan the arrangements many months in advance and occasionally, therefore, it may be necessary to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them if practicable and time permitting. Please note that carriers, timings and routings given in the brochure are for guidance only and may be subject to change. Such changes are deemed to be minor changes. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard, or change of airports within the London area. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If it is necessary for us to cancel your travel arrangements for reasons other than force majeure and non- payment of the final balance, we will pay compensation to you as set out in this clause. If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements from us, if available (with no amendment fee although subject to any difference in brochure price), or cancelling your booked holiday and receiving a full refund of all monies paid except for insurance premiums and/or amendment charges. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below for the period before your departure within which the notice of cancellation or major change is notified to you: 56 days or more Nil 55 – 43 days £10 42 – 29 days £20 28 – 15 days £30 Less than 15 days £50 'Force Majeure': This means any situation outside our control such as war or threat of war, riot, Booking Conditions